Scheduled Maintenance on Control Panel Server, Thursday 09/09/04 3:00 AM EDT (GMT -0

[allera]

The following notice will be sent out to customer shortly:


Dear Customer,

We are scheduling a maintenance work on our Control Panel server which will be performed on Thursday, 09/09/04 at around 3:00 AM EDT (GMT -04:00). We are scheduling a four-hour window for various Control Panel maintenances. During this four-hour window, we will:

1. migrate the Control Panel to a new and better server, Dell PowerEdge 1655 MC (blade server) with P3T/1.4 GHz, 1GB of memory, and SCSI3 10000 rpm drive.
2. perform maintenance on the main Control Panel database in order to speed up the Control Panel.
3. upgrade the Control Panel to the latest 2.4.1 RC4 version. The new 2.4.1 RC4 version will include new features such as:
- Improved: the ability to delete/remove, mark, or forward to another mail box all spam/infected emails.
- Improved: AWStats has been improved in a number of ways, such as the ability to view past months' statistics
- New: ability to enable anti spam and anti virus on all of your emails and forwarders.
- New: New MySQL database privilege management
- New: SpamAssassin Config Manager.
- Upgrade: SiteStudio 1.6 Final Patch 1.
- Upgrade: ClamAV 0.75.1 and SpamAssassin 2.64
- Upgrade: PHPBB 2.0.10
- Upgrade: IMP/Horde and SqWebMail webmails
- many other new features, layout design, and other bug-fixes.

During this maintenance window, the Control Panel service will be unavailable. This means you will be unable to make any changes to your hosting account. Your website, email, and databases should all continue to function as normal and without interruption. Also, because the Control Panel will not be available, you may not be able to contact us through support@fluidhosting.com. Therefore, during this maintenance window, please use one or more of the following methods to contact us:

- Forums: http://forums.fluidhosting.com/. In particular, we will monitor/update the work on the Control Panel at http://forums.fluidhosting.com/showthread.php?p=5118. Note: you will first need to register as a forums member in order to access member-only forums.
- Internet Relay Chat (IRC). IRC Server hostname: irc.fluidhosting.com, channel #support
- Alternate helpdesk: http://support.fluidhosting.com/

We expect no other complications on this maintenance work and the Control Panel service should resume at 7:00 AM EDT (GMT -04:00).

Should you have any questions or concerns regarding this maintenance window, please email us at support@fluidhosting.com or use the alternative contact methods outlined above.

Thank you,
Administrators
Fluid Hosting, LLC

[allera]

During the last four hours, PSOFT has performed db maintenance (vacuuming and fixing) while still having the CP service up and running. We anticipate the migration to run over our four-hour mark and possibly last until 9:00am EDT. The control panel itself has only been inaccessible for about an hour so far.

We will keep you posted as things develop.

Thank you for your patience!

[FH-Dave]

The CP migration and CP database maintenance has been completed.

CP update is still pending to do.

[cord]

does this mean that the panel is not functioning? I cannot get in. I get connection refused. I wonder if it is because of this or because of the name server problems?

[FH-Dave]

Cord,

Try using HTTP instead of HTTPS for now and you should be able to login to the control panel.

[bdeli]

When is the CP update scheduled to be done?

[FH-Dave]

bdeli,

We plan to do it on Saturday, either early morning (AM) or very late night (PM). We will send out notification to all customers.

[allera]

The Control Panel upgrade has been completed. A notice has been sent to all customers (shared and resellers) regarding the completion:


Dear Customer,

The Control Panel upgrade has been completed. There was a database server issue that caused the window to be extended for 30 minutes, but the issue has been resolved and all services should be functioning normally.

Please review your control panel and if you encounter any problems, or any problems with your other services, please report them to support@fluidhosting.com as soon as possible.

Thank you,
Administrators
Fluid Hosting, LLC

The database server issue mentioned was a postgresql upgrade that needed to be done on a reseller server to comply with the new control panel upgrade's requirements. The upgrade went smoothly and without incident.

If you have any problems with anything, please let us know right away at support@fluidhosting.com.

[AlexanderT]

- New: SpamAssassin Config Manager.
Can someone point me to it? I couldn't find it.

[FH-Dave]

Can someone point me to it? I couldn't find it.

Looking into PSoft manual, it turns out to be added feature on provider control panel and not added functionality on the end user. My apology for overlooking it. Basically it allows provider to configure the default AntiSPAM settings for all mailboxes in particular or all mail servers. (http://psoft.net/HSdocumentation/admin/spam_assassin.html)

My apology for the confusion.

[AlexanderT]

Too bad. But thanks for the reply! ;)