FH-Dave
01-19-2006, 07:07 PM
The following maintenance work/migration has been scheduled with reseller customers currently still residing in Internap/Boston. If you do not receive this email notification, then you will not be affected. Thank you!
Note: Please do not reply to this email directly as your reply will not be attended to. Instead, please email us at support[at]fluidhosting.com with your questions or concerns.
Dear Valued Customers,
Since June of 2004, Fluid Hosting has been building up and operating a secondary presence in another data center, in addition to the one we have in Internap Boston. This secondary presence is located within Equinix IBX data center in Secaucus, NJ (just 15 minutes off Manhattan, NYC). Equinix Secaucus data center is a tier-one carrier neutral data center, a $300 Million facility, boasting a total facility space of 200,000 square feet. Being a carrier neutral, Equinix gives us the freedom and flexibility to choose our network providers. Within this facility, we currently own a private cage and run our own BGP network using our own IP address space as assigned directly by the American Registry of Internet Numbers (ARIN).
The overhead of operating both presences has proven itself to be too high and inefficient to be indefinitely sustained. We believe that the time has come for us to start reconciling the two separate operations into one. This will allow us to concentrate all of our resources into sustaining only one single operation which will then further enable us to serve our customers better. Over the last eighteen months, we have been putting a considerable amount of resources, both financial and human resources, into building up and operating this secondary presence. We are happy to announce that our presence in Equinix/Secaucus has been growing to become our primary presence. Thus, we are planning to integrate our presence in Internap/Boston into Equinix/Secaucus.
This integration will imply a migration process for all customers in our Internap/Boston facility into our Equinix/Secaucus facility. We have been planning for this migration for the last few months and we believe we are ready to perform the migration within the next few days. Currently we have another set of servers in the Equinix/Secaucus facility to mirror the servers in the Internap/Boston facility. This will allow us to shorten the migration time and minimize all downtime by only migrating customers’ data rather than migrating the physical servers from one data center to another. We will be migrating all services in Internap/Boston during this migration window. And for such, all customers still residing in Internap/Boston will be affected. Furthermore, this migration will involve a change of IPs as we will be required to renumber all IPs to our own assigned IP space.
There will be some downtime involve. However, we will minimize all possible downtime. In short, the migration will involve two crucial steps:
1. Synchronizing all data between the source servers (in Internap/Boston) to the target servers (in Equinix/Secaucus). Once the initial data has been synchronized, we will stop all services and do a final and quick data synchronization. This will ensure that the target servers will be an exact mirror of the source servers.
2. Once the data has been copied to the new servers, we will start to redirect the all mail and web (UNIX only) traffic from the old servers to the the server. This step is important as the new servers will be on new IP address space. So, before DNS propagation is finished, we will need to redirect traffic that comes to the old IP address space to the new IP address space.
Please note, there will be no traffic redirection on windows web servers. And thus, during DNS propagation, traffic will be going on both old and new servers. To make sure that your files are synchronized, please only update your files at least 48-72 hours after the migration has been performed.
This migration process will be assisted by control panel developers, PSOFT. And the time slot that PSOFT has given us for this migration is Wednesday, January 25th. The migration will commence at around 4 AM Eastern Time (9 AM GMT). We estimate the migration will take around 5-8 hours to complete. The downtime itself will be estimated to be around 1-2 hours or even less. We will work closely with PSOFT to ensure the smooth migration process.
For your information, the following services will be migrated:
UNIX servers:
web1.host80.com. Old IP: 66.150.199.4. New IP: 204.14.88.44
db1.host80.com. Old IP: 66.150.199.2. New IP: 204.14.88.46
Windows servers:
win1.host80.com. Old IP: 66.150.199.200. New IP: 204.14.88.45
Please note that for the web servers, the server IP is also the shared IP. Thus, the new shared IP will be the new IP listed above. If your domain(s) or sub-domain(s) use a dedicated IP, your IP will also change. If you are using our reseller DNS IPs as your name servers (e.g. you use our server to run your nameservers), then there is nothing you would need to do. However, some of your customers may be using third party name servers and thus, they may need to know what their new IP would be. You can obtain the new IP for your domains/your customer’s domains by contacting us at support[at]fluidhosting.com.
We are aware that this migration is as important for you as it is for us. Therefore, to ensure the smooth migration process, the following methods of communication will be maintained.
1. You can reach us through email via support[at]fluidhosting.com.
2. We will open our support phone line 5 hours early, starting at 4 AM Eastern Time (9 AM GMT) on December 8th. This phone line will remain open until the end of our phone support hours coverage at 9PM Eastern Time or until the migration is done, whichever is later. To use our phone support, please dial (860) 656-6191 and select option #3.
3. You can also reach us at our IRC support channel. The IRC server is at support.fluidhosting.com and the channel name is #support.
4. We will also update the migration process in our community forum at http://forums.fluidhosting.com/showthread.php?p=14810.
Should you have any further questions and/or concerns, please do not hesitate to contact us at support[at]fluidhosting.com.
Sincerely,
System Administrators
Fluid Hosting, LLC
Note: Please do not reply to this email directly as your reply will not be attended to. Instead, please email us at support[at]fluidhosting.com with your questions or concerns.
Dear Valued Customers,
Since June of 2004, Fluid Hosting has been building up and operating a secondary presence in another data center, in addition to the one we have in Internap Boston. This secondary presence is located within Equinix IBX data center in Secaucus, NJ (just 15 minutes off Manhattan, NYC). Equinix Secaucus data center is a tier-one carrier neutral data center, a $300 Million facility, boasting a total facility space of 200,000 square feet. Being a carrier neutral, Equinix gives us the freedom and flexibility to choose our network providers. Within this facility, we currently own a private cage and run our own BGP network using our own IP address space as assigned directly by the American Registry of Internet Numbers (ARIN).
The overhead of operating both presences has proven itself to be too high and inefficient to be indefinitely sustained. We believe that the time has come for us to start reconciling the two separate operations into one. This will allow us to concentrate all of our resources into sustaining only one single operation which will then further enable us to serve our customers better. Over the last eighteen months, we have been putting a considerable amount of resources, both financial and human resources, into building up and operating this secondary presence. We are happy to announce that our presence in Equinix/Secaucus has been growing to become our primary presence. Thus, we are planning to integrate our presence in Internap/Boston into Equinix/Secaucus.
This integration will imply a migration process for all customers in our Internap/Boston facility into our Equinix/Secaucus facility. We have been planning for this migration for the last few months and we believe we are ready to perform the migration within the next few days. Currently we have another set of servers in the Equinix/Secaucus facility to mirror the servers in the Internap/Boston facility. This will allow us to shorten the migration time and minimize all downtime by only migrating customers’ data rather than migrating the physical servers from one data center to another. We will be migrating all services in Internap/Boston during this migration window. And for such, all customers still residing in Internap/Boston will be affected. Furthermore, this migration will involve a change of IPs as we will be required to renumber all IPs to our own assigned IP space.
There will be some downtime involve. However, we will minimize all possible downtime. In short, the migration will involve two crucial steps:
1. Synchronizing all data between the source servers (in Internap/Boston) to the target servers (in Equinix/Secaucus). Once the initial data has been synchronized, we will stop all services and do a final and quick data synchronization. This will ensure that the target servers will be an exact mirror of the source servers.
2. Once the data has been copied to the new servers, we will start to redirect the all mail and web (UNIX only) traffic from the old servers to the the server. This step is important as the new servers will be on new IP address space. So, before DNS propagation is finished, we will need to redirect traffic that comes to the old IP address space to the new IP address space.
Please note, there will be no traffic redirection on windows web servers. And thus, during DNS propagation, traffic will be going on both old and new servers. To make sure that your files are synchronized, please only update your files at least 48-72 hours after the migration has been performed.
This migration process will be assisted by control panel developers, PSOFT. And the time slot that PSOFT has given us for this migration is Wednesday, January 25th. The migration will commence at around 4 AM Eastern Time (9 AM GMT). We estimate the migration will take around 5-8 hours to complete. The downtime itself will be estimated to be around 1-2 hours or even less. We will work closely with PSOFT to ensure the smooth migration process.
For your information, the following services will be migrated:
UNIX servers:
web1.host80.com. Old IP: 66.150.199.4. New IP: 204.14.88.44
db1.host80.com. Old IP: 66.150.199.2. New IP: 204.14.88.46
Windows servers:
win1.host80.com. Old IP: 66.150.199.200. New IP: 204.14.88.45
Please note that for the web servers, the server IP is also the shared IP. Thus, the new shared IP will be the new IP listed above. If your domain(s) or sub-domain(s) use a dedicated IP, your IP will also change. If you are using our reseller DNS IPs as your name servers (e.g. you use our server to run your nameservers), then there is nothing you would need to do. However, some of your customers may be using third party name servers and thus, they may need to know what their new IP would be. You can obtain the new IP for your domains/your customer’s domains by contacting us at support[at]fluidhosting.com.
We are aware that this migration is as important for you as it is for us. Therefore, to ensure the smooth migration process, the following methods of communication will be maintained.
1. You can reach us through email via support[at]fluidhosting.com.
2. We will open our support phone line 5 hours early, starting at 4 AM Eastern Time (9 AM GMT) on December 8th. This phone line will remain open until the end of our phone support hours coverage at 9PM Eastern Time or until the migration is done, whichever is later. To use our phone support, please dial (860) 656-6191 and select option #3.
3. You can also reach us at our IRC support channel. The IRC server is at support.fluidhosting.com and the channel name is #support.
4. We will also update the migration process in our community forum at http://forums.fluidhosting.com/showthread.php?p=14810.
Should you have any further questions and/or concerns, please do not hesitate to contact us at support[at]fluidhosting.com.
Sincerely,
System Administrators
Fluid Hosting, LLC