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relworg
01-24-2006, 01:00 PM
I called you guys today with a technical problem. Every 30 seconds or so I was asked to "Please speak my name after the tone". Since I was on hold for over 10 minutes....this grew old very fast.

FH-Dave
01-24-2006, 01:09 PM
What time did you call? Jeff Vreeland should be manning the phone support.

Did you send in tickets?

FH-Dave
01-24-2006, 01:21 PM
relworg,

Please try again. JV was on his lunch break when you called. Hary is working in the data center. Sorry to miss your call.

relworg
01-24-2006, 02:01 PM
What's up with the lady asking me to say my name every 30 seconds?