Phone Support Problem

[relworg]

I called you guys today with a technical problem. Every 30 seconds or so I was asked to "Please speak my name after the tone". Since I was on hold for over 10 minutes....this grew old very fast.

[FH-Dave]

What time did you call? Jeff Vreeland should be manning the phone support.

Did you send in tickets?

[FH-Dave]

relworg,

Please try again. JV was on his lunch break when you called. Hary is working in the data center. Sorry to miss your call.

[relworg]

What's up with the lady asking me to say my name every 30 seconds?