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View Full Version : HSphere Mail Servers Upgrade. Sunday, 03/05/2006 at 3:00 AM ET (GMT -05:00)

FH-Hary
03-02-2006, 10:35 PM
The following announcement has been sent to all Shared Hosting customers:

PS: Please do not reply to this email directly as your reply will not be attended to. Instead, please direct your questions/concerns to support[at]fluidhosting.com

Dear Customers,

This e-mail is to notify you of the upcoming scheduled maintenance to be performed on Sunday, March 5th at 3:00AM Eastern Time (GMT -05:00). During this maintenance window, we'll be upgrading HSphere's mail package to fix some known mail server's issues.

Only Mail services will be affected during this maintenance window. We estimate the mail service interruption to be under 15 minutes. No emails deliveries to our mail servers will be lost during the maintenance window. All other services (Web, Database, DNS and Control Panel services) will remain operational during the process. We expect no further complications resulting from this maintenance work.

Please do not hesitate to contact us at support[at]fluidhosting.com should you have any further questions and/or concerns regarding this maintenance work.

Sincerely,
System Administrators
Fluid Hosting, LLC
wireless200
03-03-2006, 07:43 PM
What mail issues will be fixed? My customer is still having the problem of attached files' names being changed to ATTxxxxxx.dat.

-David
FH-John
03-05-2006, 02:11 AM
The update process has been completed. The downtime per mail server was under 5 minutes.

wireless200,

The update is meant to address a few internal issues. As well, it's meant to address an attachment size problem.

As for the problem you are having. IIRC, that related to SquirrelMail. Which if that is the problem you are asking about, my research has shown the problem is caused by the recipient's e-mail client.
wireless200
03-05-2006, 06:18 AM
The update process has been completed. The downtime per mail server was under 5 minutes.

wireless200,

The update is meant to address a few internal issues. As well, it's meant to address an attachment size problem.

As for the problem you are having. IIRC, that related to SquirrelMail. Which if that is the problem you are asking about, my research has shown the problem is caused by the recipient's e-mail client.

What are the specifics of the "attachement size problem?"

It is not the email client causing the problem as best we can tell. When I previously brought this up on several occasions and and I found through extensive googling a post where someone thought it was Outlook causing it, it appeared that if the problem was related to Outlook, it was only an older version. My customers have the latest version and we're seeing it happen on multiple computers and at multiple locations.

Also we thought it might be caused by longer file names and this turned out not to be the case as well.

The common denominator is squirrel mail.

-David