View Full Version : Uptime & Reliability

03-17-2007, 07:40 AM
Hi folks

I am currently looking for a new host and FH comes highly recommended.

After performing a search here regarding uptime, there's nothing very recent and wonder if any of you guys can comment on your experience with FH. Uptime and reliability is currently top of my tick-list after the following downtime record with my current host, which I've stayed with longer than I should have...

Dec 1, 2006 10:01 PM
Dec 12, 2006 6:02 PM
Dec 18, 2006 9:56 PM
Dec 21, 2006 8:29 PM
Dec 22, 2006 8:02 PM
Dec 27, 2006 11:06 PM
Dec 29, 2006 5:58 AM

Jan 2, 2007 7:58 PM
Jan 2, 2007 9:07 PM
Jan 3, 2007 8:29 PM
Jan 5, 2007 3:09 PM
Jan 12, 2007 5:07 PM
Jan 13, 2007 1:45 AM
Jan 27, 2007 7:31 AM

Feb 8, 2007 1:51 PM
Feb 15, 2007 5:50 AM
Feb 18, 2007 3:04 AM
Feb 19, 2007 10:14 PM
Feb 24, 2007 4:16 PM
Feb 28, 2007 9:33 PM

Mar 6, 2007 5:36 PM
Mar 14, 2007 5:03 AM
Mar 14, 2007 8:18 PM
Mar 16, 2007 4:53 PM
Mar 16, 2007 6:28 PM

All comments/feedback appreciated :)

PS: forgot to mention... it's shared hosting I'm looking at.

03-17-2007, 09:51 AM
Hi BillAlpha,

Thank you for your interest in our service. What hosting platform (UNIX/Windows) are you looking for? I can give you the uptime as monitored by third party service monitoring company (hyperspin). Let me know.

03-17-2007, 11:34 AM
Thanks Dave, that sounds useful - it's Unix I'm looking for.

Bill :)

03-17-2007, 12:00 PM

Regarding the downtime you recorded above, I suppose you only listed the time when the service is down. Out of curiosity, how long did each downtime last?

We guarantee 99.9% service uptime on all of our services. And we normally deliver higher uptime than our uptime guarantee. Our services are spread over multiple servers allowing you to use multiple servers to avoid single point failure. On your account, you will have separate web server, mySQL/pgSQL server, mail (SMTP/IMAP/POP) server, and DNS server (2 separate servers).

I am going to gather the uptime statistics for these servers for you.

03-17-2007, 02:10 PM
Yup - they are the downtimes as monitored by Montastic and SiteUptime, but as they are free services they only check every 30 minutes I think - so they can't be relied upon for accurate timings.

They are only ever short periods ranging between a few minutes and up to half an hour, nothing lengthy. But whilst I appreciate there will be some downtime with most hosts, it becomes irritating when you witness them yourself on this kind of regularity (and when regular site visitors complain) so it's time to jump ship after only six months!

Thanks for the info the separate servers - at least if something does go down then not everything is affected. Cheers :)

03-17-2007, 11:33 PM

My apology, for some reason I have forgotten to update this thread again.

Here are the public uptime stats as collected by HyperSpin. Please note that we moved from SiteUptime to HyperSpin around February of 2007 because of many false alerts we received from SiteUptime, especially for database services. While moving to HyperSpin, we choose to migrate our SiteUptime statistics as well. Thus, some downtime you say on the period before February 2007 may not be accurate.

With that in mind, here are the uptime history for all services for your account.

Web Services: HTTP (http://www.hyperspin.com/publicreport/76177/14416/3/129128), FTP (http://www.hyperspin.com/publicreport/76177/14416/3/129128)
Mail Services: SMTP (http://www.hyperspin.com/publicreport/76177/14416/3/129102), POP3 (http://www.hyperspin.com/publicreport/76177/14416/3/129110), IMAP (http://www.hyperspin.com/publicreport/76177/14416/3/129113)
Database Sevices: MySQL (http://www.hyperspin.com/publicreport/76177/14416/3/129117), PgSQL (http://www.hyperspin.com/publicreport/76177/14416/3/129120)
DNS Services: NS1 (http://www.hyperspin.com/publicreport/76177/14416/3/129096), NS2 (http://www.hyperspin.com/publicreport/76177/14416/3/129111), NS3 (http://www.hyperspin.com/publicreport/76177/14416/3/129197) (note: a DNS outage requires all 3 DNS to be out at the same time)
Control Panel Service: CP (http://www.hyperspin.com/publicreport/76177/14416/3/129093)
Network: BGP (http://www.hyperspin.com/publicreport/76177/14416/2/50792)

Also note, our monitoring interval is 5 minutes. What this means is that some short outages may not be detected and also some outage may appear longer than they actually are.

Hope this uptime stats help.

03-18-2007, 07:11 PM
Thanks very much for the information Dave - much appreciated :thumbup: