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Kara
06-20-2009, 04:38 PM
I'm not sure what's happening but getting support has been a bit difficult for me. This is the second time I've had no response to a tech request. I know the turnaround here is much shorter than most, but I believed the 24/7/365 which was a major reason I chose fluid hosting. I know there are few problems with this service, but if tech support is truly only available during specific hours, please let me know so I don't sit around waiting.

theOG
07-28-2009, 07:21 AM
How long did you wait?

Normally they answer within a few hours... if not a few minutes (sometimes). Guess it is important to know we are not the only customers they have, so our tickets are answered in turn.

FH-John
07-28-2009, 01:44 PM
Tech support is available 24/7. Tickets are processed in the order they are received, and the level of urgency.