View Full Version : What is wrong with you?

12-16-2009, 09:30 AM
a few months ago i chatted with you online saying i wished to try your site for one month only and paid - you then proceeded to bill me after this period had ended and are still billing. Due to you breaking your verbal agreement with me i went elsewhere and do not intend to pay for something i'm not using - please cancel my account, all billings and end this silly fiasco - please!!!!

12-16-2009, 09:46 PM
I don't see any record on our live chat with you mentioning about hosting for only a month.

Even if there is, all account still need to be cancelled manually; customer actually needs to send written notice before we can cancel the account. This is for both parties benefits, protecting each party for any possible legal liabilities.

Per our Terms of Service, you will need to send a cancellation request from your control panel. If we do not receive a cancellation notice, then we will not terminate the account.

Thank you.