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dingley
04-09-2004, 05:28 AM
Is there anywhere you can make your next monthly payment or change credit card info etc?

dingley
04-09-2004, 08:09 AM
OK

Found out how to change Credit Card it is on "Billing Info"

The thing I'm trying to do is to add a month's payment in advance so that if my credit card payment does not go through for whatever reason I have a month to sort it out rather than get my account cancelled or suspended. My credit in this area currently stands at $5 - nit sure where this figure comes from - but I would like to add a month payment to it.

FH-Dave
04-09-2004, 08:19 AM
dingley,

When your account is overdue (for any reasons), your account will not be suspended/terminated right aways. You will be given 19 days to resolve any billing issue before your account is suspended. During the first 19 day period, the billing system will send (to your billing info email address) a total of three emails, one account-overdue notification (one day after your account is overdue), and two pre-suspend warning notification (7 and 13 days after your account is overdue). If your account is still overdue after 19 days, your account will then be suspended.

Once your account is suspended, the system will send you two additional pre-delete notification emails (10 and 20 days after your account is suspended). If there is no resolution 40 days after your account is suspended, your account will then be terminated.

So in summary, your account will be suspended 19 days, and terminated 59 days after it is overdue. I believe this will be enough time to resolve all billing issues.