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Search: Posts Made By: EricF
Forum: Customer Comments 12-06-2014, 11:37 AM
Replies: 12
Views: 35,637
Posted By EricF
Thumbs up Finally straightened out

As of this morning, my billing account is finally correct, with the incorrect charges refunded to my credit card account. While I don't think it should have taken this long or been this complicated,...
Forum: Customer Comments 11-29-2014, 01:30 AM
Replies: 12
Views: 35,637
Posted By EricF
Stan, It's still not resolved, but I did get a...

Stan,
It's still not resolved, but I did get a response this week after bumping my ticket 2 or 3 times (basically, once a week go into ticket and ask what's happening...)
Forum: Customer Comments 10-31-2014, 05:10 PM
Replies: 12
Views: 35,637
Posted By EricF
This is still messed up

So, once I got some movement from billing, I discovered that the original extension for 5 years, which I didn't want, was so deeply discounted, which they didn't tell me, that my cost for 1 year in...
Forum: Customer Comments 10-31-2014, 04:48 PM
Replies: 12
Views: 35,637
Posted By EricF
Well, I finally got a response/reaction on my...

Well, I finally got a response/reaction on my support ticket for billing. Would have been nice to have the information BEFORE renewal so I could have taken action to reduce my footprint and my bill -...
Forum: Customer Comments 10-31-2014, 10:40 AM
Replies: 12
Views: 35,637
Posted By EricF
11:40am on Friday - still nothing...

11:40am on Friday - still nothing...
Forum: Customer Comments 10-30-2014, 11:02 AM
Replies: 12
Views: 35,637
Posted By EricF
Done at 9:44am EDT - how long to wait...

Done at 9:44am EDT - how long to wait...
Forum: Customer Comments 10-29-2014, 02:07 PM
Replies: 12
Views: 35,637
Posted By EricF
Angry No customer service???

I opened a support ticket on October 3 requesting assistance IN ADVANCE of my contract expiration on October 14. It is now October 29 and I have received NO SUPPORT WHATSOEVER. This is not the...
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