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Old 12-06-2014, 11:37 AM   #13
EricF
MS Small Bus Specialist
 
Join Date: Mar 2007
Location: Marietta, GA
Posts: 19
Thumbs up Finally straightened out

As of this morning, my billing account is finally correct, with the incorrect charges refunded to my credit card account. While I don't think it should have taken this long or been this complicated, the final resolution is pretty much exactly what I asked for. I do think using the tech support ticket system for billing inquiries is a recipe for poor accountability - nevertheless, I'm satisfied with the outcome and hope we don't have to revisit it for a while.
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