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Old 10-31-2014, 05:10 PM   #6
EricF
MS Small Bus Specialist
 
Join Date: Mar 2007
Location: Marietta, GA
Posts: 19
This is still messed up

So, once I got some movement from billing, I discovered that the original extension for 5 years, which I didn't want, was so deeply discounted, which they didn't tell me, that my cost for 1 year in my current configuration is almost 1/2 the cost of the 5 year extension of the larger account. If I had known that, I might have taken a different approach. The lack of transparency on pricing and transactions (since when are there "no refunds for prepaid items" - if there's no discount for annual vs month-to-month, why should I prepay ANYTHING) is really dismaying.

I don't like to suffer in silence, and I don't like to pay for resources I don't use. Meanwhile, the information on the FH website seems very dated, and it's unclear to me that there is still a commitment to above-average service and capabilities. Mark me down as disappointed.
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