View Single Post
Old 10-27-2010, 08:55 PM   #1
FH-Dave
Fluid Hosting Staff
 
Join Date: Feb 2003
Posts: 3,302
Welcome Steadfast customers (Fluid Hosting acquires Steadfast H-Sphere customers)

As of October 27th, Fluid Hosting has acquired Steadfast H-Sphere customers (shared and reseller) base.

The following email has been sent by Karl Zimmerman (President of Steadfast Networks/Nozone, Inc.) to all of Steadfast H-Sphere customers

Quote:
Letter to Shared Hosting Customers

I’ll get right to the point: Steadfast Networks will be selling all shared hosting customers to Fluid Hosting effective immediately. We have been in the shared hosting business for 12 years now, but the direction and core of our business has changed drastically over those 12 years. Our focus has shifted to managed dedicated servers and colocation, while shared hosting now makes up a very small percent of our business. We do not feel that with so few resources dedicated to shared hosting that we can continue to provide the level of service our customers expect. After over a year of researching options, this sale appears to be the best way to help us concentrate on our core business while, at the same time, assure our shared hosting customers are still given the best level of service possible. This decision is not being taken lightly, as most of our shared hosting customers have been with us for many years, some for 5+ years. Our goal in the end is to assure that everyone continues to receive the high levels of service they have come to expect.

A sale would not be possible if it weren’t for a company such as Fluid Hosting, as we were only interested in selling to a company with a similar platform and the same high standards of service. Fluid Hosting uses the same H-Sphere control panel you have become used to, offers true 24/7 ticket based support, has shared hosting at the core of its business, and has a strong track record of nearly 10 years in this industry. In addition, Fluid Hosting provides phone support without requiring you to open a ticket in advance and offers web based chat support from 9AM – Midnight Eastern Time during weekdays. Both are improvements over our current support offerings.

Starting immediately, Fluid Hosting staff will take over all support/billing/sales inquiries and all payments. We are confident that Fluid Hosting will handle this transition as professionally as possible. Over the next several months the Steadfast Networks staff will continue to provide assistance to assure that the transition goes on smoothly and all customers are getting the best treatment possible.

Over the next couple days Fluid Hosting will be contacting you with more details regarding this transition.

It is sad to see you go, but at this time we are certain it is the best for all involved. As your business/site continues to grow, Fluid Hosting will continue to take a good care of you. We wish you well in your future endeavors.

Karl Zimmerman
President
Steadfast Networks/NoZone, Inc.
__________________
Do to others what you would want others do to you.

Last edited by FH-Dave; 10-27-2010 at 09:03 PM.
FH-Dave is offline   Reply With Quote