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Old 06-20-2009, 04:38 PM   #1
Kara
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Join Date: Feb 2008
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Exclamation Support

I'm not sure what's happening but getting support has been a bit difficult for me. This is the second time I've had no response to a tech request. I know the turnaround here is much shorter than most, but I believed the 24/7/365 which was a major reason I chose fluid hosting. I know there are few problems with this service, but if tech support is truly only available during specific hours, please let me know so I don't sit around waiting.
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Old 07-28-2009, 07:21 AM   #2
theOG
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Join Date: Apr 2003
Location: In the Fluid Hosting Servers
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How long did you wait?

Normally they answer within a few hours... if not a few minutes (sometimes). Guess it is important to know we are not the only customers they have, so our tickets are answered in turn.
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Old 07-28-2009, 01:44 PM   #3
FH-John
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Location: Washington
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Tech support is available 24/7. Tickets are processed in the order they are received, and the level of urgency.
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