Migration Plan for All Shared Hosting Customers

[FH-Dave]

Yes, we are ready for the migration of all shared hosting customers. The following email has been sent to all customers.

Dear Valued Customer,

As a follow up to our June 1st email, we are sending this email with details concerning the migration of all shared hosting customers. We will come up with a migration plan of reseller customers within the next 30 days. Please note that until your account is migrated, you will continue to log in to your account through your current account login.

Migration for all shared customers will be performed in two separate steps:

1. Until June 30th, 2017, you will have the option to do a voluntary migration in exchange for three months of service credit. We have created new and better shared hosting plans for you. To participate in this migration window, simply purchase one of our new shared hosting plan at https://www.fluidhosting.com/shared.php. Please note that we have partnered with a new domain registrar. Thus, if you have your domain registered through us, you will need to do a domain transfer. This domain transfer extends your domain expiration year by one year. During this migration, our support staff will be standing by should you need any assistance. In order to receive the three-month service credit, your old account must be terminated by June 30th, 2017.
2. Starting on July 1st, 2017, we will perform mass migration for the rest of customers. During this second migration window, all remaining customers will be migrated to the new plans while keeping the same hosting plans. We estimate we may need around one-two months to migrate all remaining customers.

We have provided some Q/A to help explain this migration process.

Q: Is there any change in Fluid Hosting’s management? Is Fluid Hosting being sold?
No, Fluid Hosting is not being sold. And at this moment, there is no change in the management. The only change there is our renewed commitment to our customers by offering our customers much better services.

Q: I want to keep my current plan/pricing. What do I need to do?
You need not do anything. We will continue to honor what you have now. If you want to keep your current plan, you will have to wait for us to do the migration for you. This second step of the migration plan will start on July 1st, 2017.

Q: My current plan has worked for me for many years. Why do I need to migrate?
While your current plan may work well for you, we believe that this migration is still necessary. The old shared hosting infrastructure is aging. More importantly, HSphere is no longer being developed since 2013. As time goes, the current HSphere infrastructure has become more and more obsolete. Plesk is one of the most commonly used hosting environment in the market with active developers and community supporting it. We believe that Plesk will enable our customers to keep up with the demands of the modern web.

Q: Can you let me know how the new hosting plans differ from the old plans?
The new hosting plan comes with more generous resources. In fact, for a limited time, we are offering unlimited everything (unlimited domains, unlimited storage, unlimited data transfer, unlimited email accounts, and unlimited database) on our Premium plan. One of the main differences between the old and the new hosting plans is the way you can make use of the storage. For example, under the old hosting plan, you only receive a fixed storage for each database (e.g., 250 MB). If your database requires additional storage, you will have to purchase additional storage. On the new hosting plans, your database is not limited to any particular size. The only time you will pay for additional storage is if you exceed your total account storage.

Q: Will there be a change of IP?
Yes, the new Plesk environment will have different IP blocks. Thus, all shared and dedicated IP will change.

Q: Will the migration involve downtime?
If carefully planned, downtime can be minimized or even eliminated. Until you cancel your old account, your website will reside on both the old and new hosting platforms. This allows your website to be served on both old and new servers during DNS migration. Our support staff can assist you to make sure your migration process be as smooth as possible.

Should you have any further questions/concerns, please do not hesitate to contact us by opening a ticket from your account control panel.

Sincerely,
System Administrtor
Fuid Hosting LLC

[coaster]

If an existing customer takes advantage of your generous offer with respect to early migration, opens the new account, and closes the existing account, will there be any other actions necessary to enable continued operation of the customer's websites?? For example: changes to name-server assignments, copying, moving or re-uploading website files, website server directives, database migrations or redefinition and repopulation, etc, etc. More information, please!! Thanks, Tim

[FH-Dave]

Originally Posted by coaster

If an existing customer takes advantage of your generous offer with respect to early migration, opens the new account, and closes the existing account, will there be any other actions necessary to enable continued operation of the customer's websites?? For example: changes to name-server assignments, copying, moving or re-uploading website files, website server directives, database migrations or redefinition and repopulation, etc, etc. More information, please!! Thanks, Tim

Yes, this migration requires you to migrate all files, databases, and emails.

While we are always standing by to assist, the service credit incentive is given for customers who primarily migrate their account themselves. We can migrate your website/emails and waive the migration fee, but this will void the service credit.

[FH-Dave]

We have compiled a FAQ page to explain more about this migration: https://www.fluidhosting.com/shared-migration.php

[coaster]

Thank you!! Exactly what I was looking for ...

[brian]

So, what I cannot find is a list of what you need to do if you wait for the mass migration. I assume all the migration itself will be done by FH Staff. But, I will need to change DNS info with my registrar, change my email programs, etc.

Is that accurate? Anything else major I am missing?

Thanks!

[Derek]

I completed my voluntary migration, then sent a ticket to "Billing" requesting that my old account be closed and asked that the three-month service credit be applied to my new account. Is that the correct process? I ask only because I sent it first thing this morning, but the ticket hasn't been touched. I just want to make sure I'm doing this correctly...thanks!

[theOG]

Migrations must be going okay... no mass panic on the forums at least.

I probably would have migrated myself with more time to prepare. Summer is always busy in my business and at home. Guess I will wait.

FH, how are things going with the migration? Any hiccups you noticed or pointers you can provide? Anything we can do to make things flow better?

[reddymk]

I probably would have migrated myself with more time to prepare. Summer is always busy in my business and at home. Guess I will wait.
how are things going with the migration? Any hiccups you noticed or pointers you can provide? Anything we can do to make things flow better?
Is that the correct process? I ask only because I sent it first thing this morning, but the ticket hasn't been touched. I just want to make sure I'm doing this correctly...thanks!

[theOG]

Originally Posted by reddymk

I probably would have migrated myself with more time to prepare. Summer is always busy in my business and at home. Guess I will wait.
how are things going with the migration? Any hiccups you noticed or pointers you can provide? Anything we can do to make things flow better?
Is that the correct process? I ask only because I sent it first thing this morning, but the ticket hasn't been touched. I just want to make sure I'm doing this correctly...thanks!

Where you migrated? I've not heard from them and no comments in the forums...

[Skibum]

What's happened at Fluidhosting? No comments, no assistance. No migration.

[theOG]

Originally Posted by Skibum

What's happened at Fluidhosting? No comments, no assistance. No migration.

They attempted to migrate me but it stalled.

They sent this very, very long list of things I needed to do in order to migrate. I took one look at the list, closed the email, and never went back. Figured I'd wait until they said I had "x" days to do it or something.

I'm guessing this is taking much longer than they expected... I say that since my sites are fairly simple and thus fast. I try to do html with some newsletter scripts (email scripts could move to an online service, I don't use them much anymore). Nothing fancy pants.

I had some email issues or something. I don't remember.

They did not engage me and I did not reach out to them either. That was maybe a month or two ago.

[Skibum]

Thanks.

Still feels like something has changed recently.

[theOG]

They just messed up all of my sites... offline... telephone to support does not work.

[Skibum]

Wow... I feel your pain.
Did they at least advise you that they were working on it? Is this still your migration?