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Old 10-26-2005, 07:57 PM   #1
FH-Dave
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Phone support coverage extended

As a way to improve our service, starting today (10/26/2005) phone support coverage has been extended. The old phone support hours are from from 8AM to 5 PM Eastern Time and the new phone support hours are 9AM to 9PM Eastern Time. Phone support is available during business days (Monday to Friday) only, whereas helpdesk/email support is available 24/7/365.

Enjoy the new coverage hours!
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Old 10-26-2005, 08:40 PM   #2
Trip
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Wow, new support staff and longer phone hours! Way to go Dave! (Even though I haven't used the phones yet, it's nice to know they are there).

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Old 10-28-2005, 04:21 AM   #3
inTELLiGrunt
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As bad luck would have it I find myself putting this to the test having stumbled upon something very serious which must be brought to the attention of FH asap! - I tried IRC (08:40 UTC) sent email (08:45 UTC), and phoned (08:59 UTC), finally, the Forum (09:19 UTC). I know it is out of hours for phone support.
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Old 10-28-2005, 06:24 AM   #4
Graeme
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I would like to be more confident about the coverage (just online) between about 2am to 8am EST myself.

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Old 10-28-2005, 06:50 AM   #5
inTELLiGrunt
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OK, my issue is now closed. Many thanks to FH-Hary (Jeff also popped up). So out of hours support is there, need to be patient some times.
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Old 10-28-2005, 07:20 AM   #6
jvreeland
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Quote:
Originally Posted by inTELLiGrunt
OK, my issue is now closed. Many thanks to FH-Hary (Jeff also popped up). So out of hours support is there, need to be patient some times.
That was my fault this morning, was having some issues with Trillian and IRC that were causing me some headaches. Could not get the correct command to join in the channels needed. Sorry I was not right there this morning.
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Old 10-28-2005, 08:18 AM   #7
Graeme
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OK who told Jeff that "/part #support" was the command to join the channel!!! Own up!!!

BTW you can stop looking for the left handed rack now... I hear Hary found one after all

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Old 10-29-2005, 12:03 PM   #8
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It was a mix of Trillian and its sucky support of IRC that made it diifcult, but its all worked out now.
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Old 12-28-2005, 07:07 PM   #9
mnoponen
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This may be a stupid question but what is the support number

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Old 12-28-2005, 07:15 PM   #10
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Our support number is: (800) 653-1019
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