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Old 08-06-2019, 08:36 PM   #1
dbronstein
Registered User
 
Join Date: Dec 2003
Posts: 62
Can't submit a ticket

I am trying to submit a ticket and I keep getting an error 504 Gateway Time-out. Then I tried using the online chat, which is supposed to be covered 24 hours a day according to the Our Hours page, and nobody is responding. I thought maybe there is an email address so I could send an email, so I clicked on the contact us link and that gives a 404 Not Found error. It's after hours so I can't call.

Fortunately it's not a pressing issue, but this is totally ridiculous. How are we supposed to contact support after hours?
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Old 08-11-2019, 08:11 PM   #2
dbronstein
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Join Date: Dec 2003
Posts: 62
Apparently the tickets actually did get created, and were addressed.
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