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Old 05-20-2011, 12:02 PM   #1
FH-John
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[Fluid Hosting Notification] Attention: Signup Guard Required

We sent out the following notice to all resellers:

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PS: Please do not reply to this email directly as your reply will not be attended to. Instead, please open a ticket from your account's control panel.

Dear Valued Customer,

This notice is being sent to all reseller accounts, even if they have Signup Guard enabled already. All resellers must enable Moderate Everything within Signup Guard. Which is located at Settings > Signup Guard. Signup Guard prevents new orders from being automatically generated unless they are verified by you, which is done through Signup > Moderate. This feature will help to reduce the number of fraudulent orders you may receive. Any reseller that fails to enable this by Noon ET on Monday, May 23 may have their account suspended. If you need any assistance with this, please contact our support via your control panel's ticket system. This new policy has been placed into effect as a vulnerability within H-Sphere's signup system has been discovered, by enabling Moderate Everything you can prevent the vulnerability from having an effect on you. We are currently working with Parallels the developer of H-Sphere to patch the bug, and an update will be sent out once a patch has been released.

Sincerely,
John Yocum
IT Manager
Fluid Hosting
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Old 05-23-2011, 04:39 PM   #2
FH-John
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We have received a patch from Parallels which fixes the problem.
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