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Old 02-16-2005, 05:52 AM   #1
Graeme
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Angry Fluid Hosting Ruined My Life!

I joined Fluid Hosting over 18 months ago now. At that time fluidhosting had a great reputation in the industry, I guess they still do.

Support was informal and friendly, not just polite, you really thought these guys were your friends. About 6 months after me joining they added another support employee: Alex. Again, he was friendly and helpful. There didn't seem to be much he didn't know how to fix. They added an IRC channel so you could chat to them. This led to, in my opinion, even better and faster support since you could 'to and fro' a problem much easier.

The forum here was always a source of fun, help and occasionally heated (but considered) debate. The people who frequent here are good people.

Uptime has nearly always been 100%. When it's not been 100% it's usually been 99.9%. I don't think it's ever dipped below 99%. And the connections have always been fast. Certainly faster than most hosts in the US from the UK.

So how did Fluid Hosting ruin my life you ask... Well they didn't but it got you to read this far I really have nothing bad to say about them and I think for prospective customers they will have a hard time finding someone who will. Fluid Hosting is run by people who care about their customers.

I look forward to being here for a long time yet (if they'll still have me)

Graeme
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Old 02-16-2005, 06:05 AM   #2
FH-John
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The thread title really got my attention.
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Old 02-16-2005, 03:22 PM   #3
inTELLiGrunt
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That's a fine post Graeme.
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Old 02-16-2005, 05:34 PM   #4
Richard
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Cheers
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Old 02-16-2005, 05:45 PM   #5
allera
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Fluid Hosting a problem host? I don't know, I think we have things to work on, but generally I think we run a pretty tight ship. All hosts will run into problems, downtime, and unsatisfied customers. Can't please everyone. I think the best part about our team is our general knowledge. We all have strong points in specific areas, but if one of us is missing, the others can make up for it with little additional effort. We're all focused on customer service, as well, which helps a lot.

I wonder what Dave has up his sleeves for FH in the next few years. He's been promising a "How FH Began" story for a while, but I haven't heard much of a peep of that yet...
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Old 02-17-2005, 05:12 AM   #6
FH-John
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I'll agree we've got problems. We don't know how to provide crappy service.
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Old 02-17-2005, 08:38 AM   #7
nvphone
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Yes, how boring.
E-mail alerts about upgrades.
Great up time with A Plus support.
Fast reply to e mails.
Great load speed on web sites.
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Old 02-17-2005, 08:45 PM   #8
LisaGriff
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Quote:
So how did Fluid Hosting ruin my life you ask... Well they didn't but it got you to read this far
Too funny! That was a great one.
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Time to move on.
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Old 02-18-2005, 07:41 PM   #9
inTELLiGrunt
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So, what's the bad news?

What is FH's strongest argument? Is it that they are credible, knowledgeable and can demonstrate their trustworthiness? Well sure, that's true, but it's not their strongest argument.

Their strongest argument is us, their customer base, because if it was bad here then we'd let you know all about it in no time at all.

So, if you're reluctant to trust them, then will you stop basing your assumptions on your fears and trust us instead?
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Old 02-22-2005, 08:20 PM   #10
theOG
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Graeme... you really need help! LOL on that post!!!

FH is great.... I am glad I found them almost two years ago come April!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

The longest I had been with a hosting company before FH (since 1997) was 8 months.
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Old 02-22-2005, 08:55 PM   #11
FH-Dave
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Graeme,

I am sorry that we have ruined your life ... From the sound of it, you are probably looking forward for us ruining your life even more?

Thank you for being a great customer and assest to this community Graeme. And yea, there is not reason why we won't want to have you! So stay as long as you are willing, Graeme!

PS to theOG: wow, you are really closing to two years with us! I am privileged to have you as well. BTW, you still have that reseller account with the other company? Time to move it with us
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Old 02-22-2005, 09:13 PM   #12
theOG
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LOL... do you have a memory.... No, I closed the reseller account a while ago... almost a year now. It was great, but I found out that customer support is what really counts in web hosting. With the other company I was the customer support, and I did not have time to be there 24/7, so I did the noble thing and shut it down, fast.

You might be the only one to remember that I even offered hosting. LOL... even I almost forget!
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Old 02-22-2005, 10:41 PM   #13
William
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It's been two years for me too. My how time flies when your having fun. I have almost forgotten the nightmares from before.
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