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Old 08-13-2011, 12:34 PM   #1
Kara
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Join Date: Feb 2008
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Unhappy Where is the support on the weekend?

I used to think the support from FH was great. Lately, however, it has been frustrating. There seems to be no real support on the weekends. It states on the home page that on line support is available but I can never get a response. The last time I sent a ticket, they responded almost 12 hours later. Is this just happening to me?
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Old 08-13-2011, 10:44 PM   #2
FH-John
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Support is available on the weekends. However, live support is not. As for ticket, was the ticket submitted via your account control panel, and set as support?
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Old 08-13-2011, 10:49 PM   #3
FH-John
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Also, if you'd like to private message me your ticket number, I can certainly check into what the delay was in you receiving a response.
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